14 day money back guarantee
Online Ceramics wants to make your shopping experience as simple and carefree as possible. We offer all our customers a 14 day, no quibble money back guarantee.
If for any reason you are not happy with your purchase, you may return it for a full refund, we will even cover your shipping costs. Simply contact us within the 14 days of your order’s arrival. This can be done either by email: firstname.lastname@example.org or by telephone +44 (0)1733 741283. The refund will be made when the work has been returned undamaged.
Postage, including packaging and insurance is FREE to UK addresses and we offer competitive shipping rates to our overseas customers. We will only use reputable national/international express courier companies. All packaging is to a high professional standard.
We aim to deliver next working day but please allow 3-4 working days. We are advised that shipping to countries outside Europe should take 5 working days, but our experience is that it can sometimes take a bit longer.
To make sure you receive your pots in time for Christmas, we will be sending all orders to our UK customers by first class guaranteed next day delivery or for larger items Parcelforce 24 FREE OF CHARGE. Last day for Christmas orders will be 11.00 am on Tuesday 23 December.
All measurements are approximate. Sizes are given for the height, width and, when appropriate, depth. The measurement units used are primarily centimetres (cm) we try to also include inches (in).
For your safety and security we use Sage Pay payment gateway. All transactions are encrypted to the highest global standards and their payment systems are monitored and audited regularly by a world leading Qualified Security Assessors (QSA). You can if you wish use PayPal who accept all major cards.
Alternative payment methods
We will accept Sterling cheques or international banker’s draft/money order made payable to ‘Online Ceramics’. Items will only be dispatched when the payment has cleared.